www.solidgold.com.au is a website that is operated by Solid Gold Diamonds a trading name of Diamonds Select Pty Ltd (otherwise referred to in this document as "Solid Gold Diamonds", "we", "us" or "our") Solid Gold Diamonds' registered offices, under the laws of Australia are located at Level 1, 88 wIlliam Street, PERTH 6000, Western Australia.
Here at Solid Gold Diamonds, we want to ensure that your online and in-store experience with us is enjoyable and we take care to respect your privacy when you visit our website and our stores. We endeavour to handle your personal information responsibly and to act fairly and honestly with all our customer transactions. We do this gladly because we want to build an everlasting relationship with you both via our website and our stores, into the future and with your family, friends and associates.
PO Box Z5237
St Georges Terrace,
Perth, Western Australia, 6831
If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue or complaint. Please see our complaints section for further information.
We can be emailed at email@example.com, or you can write to us at
PO Box Z5237
St Georges Terrace
Perth, 66831, Western Australia
and a Solid Gold Diamonds team representative will then attempt to resolve the issue. We recommend that you keep this information for future reference.
We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you. Information can include (but is not limited to):
Account registration information including your name, telephone number, postal address and email address;
Billing information and transaction (should you make a purchase with us). Solid Gold Diamonds do NOT store or save your credit card number;
If you contact us, we may keep a record of that correspondence;
Information regarding your personal or professional interests, demographics, experiences with our products such as wish lists and contact preferences in order to provide you with further correspondence about our products and services.
We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes, such as analysing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.
Solid Gold Diamonds do not store or keep your credit card or bank information after a purchase has been made.
We may use the information collected about you to:
When you visit our Website, Solid Gold Diamonds collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyse trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customise your shopping experience, improve our website, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests.
In some instances, Solid Gold Diamonds may collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.
Information collected on our website may be stored and processed in Australia or any other country in which Solid Gold Diamonds or its affiliates, subsidiaries or agents maintain facilities and by using this Website or through communicating with Solid Gold Diamonds, you consent to any such transfer of information outside of Australia.
Solid Gold Diamonds is committed to the protection of the personally identifiable information that you share with us. We utilise a combination of physical and electronic security technologies, procedures, and organisational measures to help protect your personally identifiable information from unauthorised access, use or disclosure. The entire Solid Gold Diamonds website is encrypted via 256-bit SSL encryption to protect and encrypt the data transferred between your web browser and our website. When we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using 256-bit encryption technology. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
We want to communicate with you only if you want to continue to hear from us.
To opt out of receiving email promotions that we send you: (1) follow the unsubscribe instructions in any of our promotional emails; or (2) write to Solid Gold Diamonds at PO Box Z5237 St Georges Terrace Perth, Western Australia 6831 (a "postal request").
Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us. It also does not affect our use of your non-personally identifiable information. Please note that you can object to the use of your data for market research or direct/email marketing purposes at any time by contacting firstname.lastname@example.org to let us know.
We will not transfer or disclose your personal information to third parties other than to:
GST is charged at 10% and is included in the retail price.
You are entitled to have access to any personal information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act 1988 (Cth)). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via email or post as noted in the top of this document.
Our postal address is: